This evening I received a phone call from a client:
Client: We are not receiving any emails from your site since lunchtime.
Me: Ok, no problem. I can look into that, quick question though. Have you been receiving any emails at all?
Client: Oh yes. Tons.
So off I pop to investigate. The Java application which generates these mails has nothing in the logs which look like errors. So I peer at our central outbound mail relay. Sure enough there are a bunch of mails in the retry queue waiting to be delivered to this client. Next up I look at the log, yep the mail server is complaining, first about connection refused then about no MX records. A quick dig for the MX records and sure enough there is nothing listed. Bravo!
So I ring back the client:
Me: I think its your problem, are you SURE you are receiving any other email.
Client: No, we havn’t received anything from anybody since mail from your site stopped around lunch time.
/me looks STUNNED
It is at times like this I would like to be able to send this image to said client…
Can’t cure stoopid
Subscribe via RSS